Before we start...
If you do get a recording please SHARE it with us on Facebook or Instagram. We REALLY love hearing your baby recordings and it makes our day every time someone sends us a recording or leaves a nice review on the app store.
Your goodwill is important to us, and if you're having troubles with the app please read the FAQ. It isn't an exact science to find your baby's heartbeat sounds, and there are a number of things that can prevent it from happing. Patience is essential.
There are 3 major requirements to use the app well:
1. The number of weeks you are - it is very unlikely to achieve any kind of recording before 16 weeks.
2. The position of your placenta - to the front (anterior) may make it harder as the placenta can 'muffle' the recording sound
3. Patience - it will often take more than one session and can be several days (it took Claire -images below 10 days to achieve a good recording at 23 weeks and she shows you in images how to do this) - it totally depends on your baby and the baby's position when you try and record. For others it may be first time. So if you aren't patient and do struggle please get in touch with us via email.
With that said if you're not happy in any way with HMB life's too short, and we'd rather you knew we cared about what we do and how you feel about us so drop us a line over email if you can't get a result and we'll do all we can to help you out. The last thing we want is for you to be unhappy.
Here's the FAQs...
After how many weeks can I expect to hear my baby?
30-40 weeks, but it may be as early as 16 weeks. The app amplifies the sound in your uterus and as the baby’s heart gets bigger and stronger the more we are able to hear.
I can’t find my own heartbeat. Help!
If this happens, for sure you are doing something wrong, not the app. Here's our best tips:
- In your phone’s settings go to 'privacy' and then ‘microphone’. You’ll need to ensure that you have enabled the microphone for Hear My Baby, otherwise the app won’t function.
- Make sure you are in a quiet room.
- Place the app on Airplane Mode - this is strongly recommended as it prevents any cellular transmissions
- Take the phone out of its case.
- Give the microphone (normally located at the bottom of the phone) good contact with the skin, (place the phone in a 90 degree to the skin position on your left breast towards the center of your body).
- Place it at the top of the left breast for best results. Try to avoid the fleshy parts!
- Turn the phone to different angles it is unlikely to work when the screen faces you, often a 45 degree angle works best.
In the event that none of the above work, it may be the your phone didn't request access to the microphone. We would strongly recommend reinstalling, which won't cost you anything, and making sure you allow us to use your iPhone microphone. In some cases we've had negative reviews because people didn't allow the app to use the microphone!
Do so by deleting the app from your iPhone first otherwise the reinstall may not work correctly.
If you are struggling at this stage email firstname.lastname@example.org and we'll help you over email. If you can't find your own heartbeat you're definitely doing something wrong as this should work for everyone!
I can’t hear a heartbeat, what should I do to improve my chances?
Hear My Baby is designed to allow you to hear your baby’s heartbeat, but isn’t foolproof and it may take a number of attempts to find your baby’s heartbeat. Midwives or Doctors frequently need a few attempts using ultrasound, so it may be the same for you - and it will be more difficult with the HMB app. Others may do it first time.
If not, here’s what we suggest...
- Take off the phone case.
- Make sure you’re in a quiet room without distraction.
- Place the phone on Airplane Mode
- Relax. It is easier to find the baby’s heartbeat when lying down in a relaxed position.
- Place the phone perpendicular to your tummy, ensuring the microphone has full contact with the skin.
- Wait 10 seconds and if without luck, move the phone to a different position.
- Try the lower front part of your tummy first.
- If you are unable to find the baby’s heartbeat, try your own first.
- You may need to wait a few hours for the baby to move into a better position to be heard. It is important to persevere and not be disheartened if it proves difficult the first few times. Good things come to those who wait!
- Check your sound volume is turned up, sometimes having the sound on mute can be the most obvious fault.
- Don't have the sound too high otherwise you may get a false positive caused by a feedback loop. We recommend 1/3 to 1/2 volume when listening to prevent this.
- DO turn the phone at an angle, the screen doesn't have to face the floor or your face.
- Aim to have the baby's back next to the microphone.
- Try a number of times and at different times of day. The app needs to have the baby in the precise position to work well. We often receive a number of negative reviews because people don't have the patience to wait for the baby to be in the correct position. Please understand patience is a necessary requirement.
Do email email@example.com if you have any problems. We DO want to help you get an amazing result and have a wonderful experience using out app. We promise it does work as you can see by examples on our instagram and facebook pages.
Yes, I've done all that, and still can't find it...
In some, not many, but some cases, it may not be possible, or the heartbeat may be difficult to hear due to the position of your Placenta. This is because the Placenta can be towards the front of the tummy making it very difficult to hear the acoustics of the heartbeat. Give it a little while though as it could just be that the baby is in the wrong position, and it does take a bit of work to find, and depends too on how many weeks your baby is. It is unusual (but possible!) to hear results before 16-20 weeks.
If this is the case, and you can't get a result EMAIL us, and we'll explain how to get a refund from Apple. We want you to be delighted with HMB.
Can you recommend positions to best hear my baby?
Your baby moves quite often, but towards the end of the pregnancy generally (but not always) will be in a ‘head down’ position with their back to your front. You want to be placing the microphone to the baby's back or chest. Trying at the lower part of your tummy would be a good place to start. If you have a frontal placenta it may be more difficult to hear the baby, so between 30-40 weeks will give you the best possibility to hear your baby.
Does the app work the same as ultrasound?
No, we simply use the microphone in your phone, which is very sensitive in the heartbeat range, to pick up the baby’s heartbeat.
Can the app harm my baby?
No, but in order to eliminate any risk, we DO NOT recommend using the app when not in airplane mode which disconnects the phone from the wifi and cellular network. Once done the app is as safe as a fetal doppler machine.
What is the facebook group?
Hear My Baby’s Facebook group is a support group for the community so that you can help other mothers and share your results from using the app. You can join the group here.
How do I switch my phone to airplane mode?
Simply go to your phone’s settings and select ‘airplane mode’.
Even my boyfriend's tummy or leg has a heatbeat?
Be mindful that the human body has major arteries which pump blood all over the body and it is possible to pick up a sound like a heartbeat from these arteries. It will be rhythmic but significantly slower than a baby’s heartbeat which in general will have a heartbeat between 170 beats per minute and 130 beat per minute depending on the number of weeks you are. Please do check our facebook page or the examples within the app so you can hear how a good baby recording sounds.
Even my sofa has a heartbeat!
We get this a lot! :)
All that has happened is that the app works by enhancing given ranges of sounds for both yours and the baby's heartbeat. Sometimes this means it picks up reverberations from televisions, music, jack-hammers, trucks outside, washing machines, dishwashers and if those reverberations have a regular timing they may sound like a heartbeat. However, it is very easy to distinguish.
A heartbeat is a very clear sound and should be like the examples we provide in the app.
We've had to go to great lengths to prove the app works to Apple, we have years of specialist sound engineering knowledge and app development and have involved medical practitioners in the development of the app. Medical Doctors are among our customers.
So if you're getting a heartbeat sound on a sofa this isn't what a heartbeat sounds like.
The app isn't designed to be against fabric or other materials but is designed to be fully surrounded by skin.
- Your sofa is an inanimate object. It clearly doesn't have a heartbeat.
- The heartbeat examples on our facebook page highlight what a real heartbeat should sound like. It isn't totally rhythmic or consistent. We're not faking anything, simply that the object on which the iPhone is placed is picking up a sound in the heartbeat range.
- Sometimes moving the bottom mic of the iPhone over a fabric may sound like this for a few seconds, but it won't be consistent and is often just lots of noise. If you find the the heartbeat you'll be able to hear it for a while if the baby stays still.
SOFA BUG UPDATE!
We've found a bug that affects some users who may report their arm or sofa has a heartbeat. This is due to feedback caused by the volume being high on the device and causing a feedback loop which sounds similar to a heartbeat.
- Turn the volume off and see if the problem is still occurring. It shouldn't be, and you can judge this by the wave form identified on the device. If it is still occurring email us!
- Then, when the volume is off, turn up the volume slightly to so you can hear the app, and so that it is audible. Then try again. At low volume settings you should be able to hear but not suffer from feedback loops that may sound like a heartbeat.
How fast should my baby’s heartbeat be?
Around twice the speed of yours, between 130 to 170 beats per minute. If you hear what sounds like a heartbeat, but is slower, it could well be yours pumping blood around your own body through a major artery.
Sharing your recordings with us :)
Sharing that special moment in Hear My Baby is super easy. You can share in several ways, Instagram, Twitter, Facebook, WhatsApp or via email.
Don’t forget to tag your loved ones when sharing in Facebook so that they see the video immediately. You can share to any page or group you're a member of via the ‘share’ button within Hear My Baby - not just to your main timeline.
We are always delighted to hear when you’ve been able to record that special moment, so do share your success with us on our facebook page - it really makes us happy to hear your results :)
We always want to know when you've had success, and also how we can improve. The only way other expectant mothers know our app works is via your reviews so please do share your experience with hear my baby especially if you have been able to hear your baby. You can leave a review on the app store.
Protecting Your Privacy
The team at Hear My Baby are very keen to ensure we protect your privacy and that you understand how any data you give us is used.
Here’s a quick guide to the important points.
We collect some data about you when you download the app. This includes some information that we can identify you with such as your device ID.
We don’t collect any health data about you in Hear My Baby unless you choose to share it with us.
You and Your Baby
We don’t know (unless you choose to publicly share it or contact our support team) that you are pregnant. We don’t know your age or gender even. We don’t store anything on our servers and any recordings you make are stored on your device. In short, we have built into Hear My Baby as many privacy protections as we felt feasible!
Here’s what we do know...
Third Party Data
We do use third party software which provides us with non-identifiable, aggregated information to improve Hear My Baby for you. This software may identify crashes or bugs in the system for example or it may tell us where people have difficulties and get stuck. For example: the percentage of customers that don’t turn on the microphone in the app and might need help.
We use notifications to improve your experience of Hear My Baby. These include hints and tips, information about updates and improvements to the app, all designed to help you achieve the results you wish for. We get reports as to how well or poorly our notifications have worked so we can improve our service to you.
We also use third party services such as Apple Search Ads, Google or Facebook for marketing purposes to promote our apps via mobile identifiers. This allows us to analyse and follow which marketing channels or sources are producing the best results for directing customers to download our products and to help us understand how our users are using our apps. This supports the continued development and improvement of our products and services.
Choice is very important to us. We care how you are looked after and when you contact our support team we may sometimes need to know personal information about you, such as the number of weeks pregnant you are, in order to help you. You can always decide whether to provide it to us or not.
Is Hear My Baby a medical device?
No. It is in no way a replacement for professional medical advice and is simply for bonding with your baby. Please be sure to seek medical advice from your doctor if you have any concerns.
I've done everything and I still can't get a result.
Use the support button and email us.
We want you to be happy and if we can't help then we'll explain how to get a refund from Apple. We care about your experience with HMB, and so if HMB didn't give you great value and you didn't feel it was more than worth the money, your baby is past 30 weeks and you weren't able to hear your own or the baby's heartbeat, we'd rather just explain how to go about getting your money back from Apple. This rarely happens though as out of 7,000 users in February 18 only a handful of refunds and/or negative reviews were given, and, we suspect most of those has the Placenta at the front of the tummy.
Your goodwill is important to us, and it doesn't matter to us if you keep the app. Life's too short, and we'd rather you knew we cared about what we do and how you feel about us.
If you still feel unhappy, just drop us a line and we'll help you sort it :)